Plans Bought Through an Advisor

• UdyogPortal is a product of Mahaparv Technologies LLP. Our advisor network has franchises (a firm for a district) and the advisors who work with them. Each is added and checked by us, and signs in to its own UdyogPortal advisor app.
• The plan is sold by them on our behalf. The contract for the plan is between you and Mahaparv Technologies LLP, under the Terms of Use; the advisor is not the seller of the software.
• An authorised advisor shows you the payment on our own payment page (it opens the Cashfree checkout) or as a QR code from the advisor app. If someone asks you to pay into a personal UPI ID, a bank account or in cash for the plan, do not pay: call us on +91 7410074195.
• Optional services an advisor may offer, such as help with setting up your products or taking photos, are priced on the advisor's own list and paid separately.

• The price is the one shown on the payment link or QR code before you approve it: the yearly plan or the monthly plan, with GST included. The same price list is used by every advisor, and the payment page never charges more than it shows.
• The amount is checked by our server with the payment gateway before the plan is switched on. A payment of any other amount does not switch a plan on and is returned.
• If the price changes, a plan you already have keeps its price until its current period ends. For a monthly or yearly AutoPay, a new price applies only after you are told and approve it in your UPI app.

• UPI AutoPay, monthly or yearly: you approve a mandate in your own UPI app. The plan then renews by itself at the end of each period at the price you approved, until you stop it.
• Once for a year: a single payment through Cashfree (UPI, card or net banking). It does not renew by itself; you or your advisor start the next year when it ends.
• Payments are processed by Cashfree Payments, our payment gateway. We never see or keep your card number, CVV, bank password or UPI PIN, and neither does the advisor.
• A receipt for each payment is kept with your plan. Ask your advisor or write to support@mahaparvtechnologies.com for a copy or a GST invoice.

• An advisor may start you with a free trial of up to 3 days, chosen when the plan starts. A trial is given once for each mobile number and each business, and never after a paid plan.
• A trial starts with a monthly or yearly UPI AutoPay mandate: nothing is charged during the trial, and the first payment is taken when it ends.
• Stop the AutoPay in your UPI app before the trial ends and nothing is charged. Your business then becomes read-only when the trial ends; nothing is deleted.

• The plan switches on as soon as the payment gateway confirms the payment, or the AutoPay mandate for a trial. Until then, an account an advisor made for you shows who to call when you try to sign in.
• A yearly plan runs for one year and a monthly plan for one month from the day it starts. With AutoPay, each successful payment extends it by one more period.
• If an AutoPay payment fails, you are told and the plan is given 2 more days while it is tried again. If you stop AutoPay, the plan stays on until the end of the period already paid for.
• When a plan ends, your business becomes read-only: you can see and download your records, but not add new ones. Nothing is deleted, and paying again brings everything back.

1. Open the UPI app you approved the AutoPay in (for example Google Pay, PhonePe, Paytm or BHIM).
2. Find AutoPay or Mandates (often under your profile or Payments), and choose the UdyogPortal mandate.
3. Tap Cancel, Pause or Revoke, and confirm with your UPI PIN.

You can also ask your advisor, or call or WhatsApp us on +91 7410074195, or write to support@mahaparvtechnologies.com, and we will cancel the mandate at the gateway, normally within one working day.

Removing the app, or asking us to delete your account, does not by itself stop a UPI AutoPay. Stop the mandate as above so that you are not charged again.

• A period that has started is not refunded in part when you stop AutoPay or stop using the app. The plan stays on until that period ends.
• You are always refunded in full if you were charged twice for the same period, if you were charged after you had stopped the AutoPay, or if a payment was taken but the plan did not switch on and we could not switch it on.
• Tell us within 7 days of the payment, with the mobile number of your account and the payment reference from your UPI app or the receipt. We check it with Cashfree and answer within 2 working days.
• An approved refund goes back to the same UPI ID, card or bank account it came from, through Cashfree, normally within 5 to 7 working days. We never refund in cash or to another account.
• Services an advisor sold you separately (such as product photos) are refunded by that advisor's franchise, if the service was not given. If they do not answer, write to us and we will follow it up.
• Nothing on this page takes away any right you have under the Consumer Protection Act, 2019.

Your advisor and their franchise see your name, mobile number, business name and town, your plan dates and whether AutoPay is on, so that they can help you. They do not see your bills, customers or other records. The Privacy Policy explains the rest.

For help with a plan, call or WhatsApp your advisor first. You can always reach us directly on +91 7410074195 or at support@mahaparvtechnologies.com, Monday to Saturday, 10:00 to 18:00 IST. A complaint about an advisor, a franchise or a payment goes to our Grievance Officer, Dhiraj Kulkarni, at the same address, who acknowledges it within 24 hours.