Seller Terms

UdyogPortal is a technology service. It gives you the tools to publish your business, show your products and services, take orders and bookings, and make bills. You are the seller or service provider. The contract for each sale or service is between you and your customer.

UdyogPortal does not own, stock, inspect or deliver your goods, does not set your prices, and does not collect payment for your sales. Your customers pay you directly, by cash, by your own UPI or by any other method you offer.

UdyogPortal does not charge commission on your sales. You pay only for your UdyogPortal plan.

The Consumer Protection (E-Commerce) Rules, 2020 require a seller to give customers clear information. Your business page and store must show, and keep up to date:

• your business’s legal name, address and a phone number or email where customers can reach you;
• your GSTIN, if you are registered for GST;
• the name and contact of the person who handles your customers’ complaints;
• the licences and registrations your business needs, such as an FSSAI licence for food, a drug licence for medicines, or a medical registration number for a doctor;
• the total price of each product or service, including taxes and every other charge;
• your return, refund, exchange, warranty, delivery and cancellation terms;
• the country of origin of imported goods;
• for pre-packed goods, the declarations the Legal Metrology (Packaged Commodities) Rules, 2011 require, such as the manufacturer or importer, net quantity, maximum retail price, date of manufacture and consumer care details.

• Describe products and services truthfully, use real photos, and keep stock and availability correct.
• Honour the prices, offers and opening hours you publish.
• Do not show misleading discounts, and do not write or arrange fake reviews.
• Do not offer anything listed as not allowed in the Acceptable use and content policy.

• Acknowledge a customer’s complaint within 48 hours and resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
• Do not charge a customer for cancelling an order unless you would bear a similar charge yourself for cancelling it.
• Refund a customer within a reasonable time when your own policy or the law entitles them to it.
• When our Grievance Officer passes on a complaint about your business, answer within 48 hours.

If your work is regulated, you hold the registration or licence it needs and you follow its rules. For example: doctors follow the rules of the National Medical Commission and the Telemedicine Practice Guidelines; pharmacies follow the Drugs and Cosmetics Act, 1940; food businesses follow the Food Safety and Standards Act, 2006. UdyogPortal does not check your licences and is not responsible for them. Doctors and clinics should also read the Health features notice.

You are responsible for the taxes on your sales, including GST, and for the bills you issue. UdyogPortal calculates bills from the details you enter; check that the tax rates, codes and amounts are right for your business before you issue a bill.

You decide why and how the personal data of your customers, staff and suppliers is used, so under the Digital Personal Data Protection Act, 2023 you are its Data Fiduciary, and we process it for you. The Data processing terms set out both sides’ duties. Send marketing messages only to people who have agreed to receive them.

You confirm that you own, or have permission to use, everything you publish, and you give Mahaparv Technologies LLP a licence to host, show, copy and send it only to run UdyogPortal. You can remove your content at any time.

We may remove a listing or page that breaks the law or these terms, and suspend or close a business that keeps breaking them, as the Terms of use and the Acceptable use and content policy describe. Except for unlawful content, we give 30 days’ notice before we close a business, and you can download your records for 30 days after it closes.

You are responsible for your products and services, your listings, your dealings with customers, your licences and your taxes. You agree to compensate Mahaparv Technologies LLP for any loss, claim or penalty that arises because you broke these terms or the law. Our own responsibility is limited as the Terms of use set out.