Grievance Redressal

Name: Dhiraj Kulkarni. Designation: Designated Partner, Mahaparv Technologies LLP.

Email: support@mahaparvtechnologies.com (subject “Grievance”). Phone and WhatsApp: +91 7410074195. Post: A/P Kasegaon, Tal-Walwa, Dist-Sangli, Kasegaon, Govt. Colony, Kasegaon Police Station, Miraj, Sangli 416415, Maharashtra, India.

The Grievance Officer is also our contact for consumer complaints under the Consumer Protection (E-Commerce) Rules, 2020, for personal data complaints under the Digital Personal Data Protection Act, 2023, and for orders from authorities.

• Content on UdyogPortal that breaks the law or our Acceptable use and content policy, including a business website, product, review, blog, job post or form.
• How we handled your personal data, or a request about your data that we did not answer.
• A payment, plan, refund or invoice of UdyogPortal.
• A business on UdyogPortal that did not answer your complaint about its order, booking or bill within 48 hours.
• A decision we made about your account or your content, such as removing a listing or suspending an account.
• Anything else about the service that our support team did not resolve.

1. Write to support@mahaparvtechnologies.com with the subject “Grievance”, or send a letter to the registered office.
2. Say who you are and how we can reach you: your name and mobile number, and your account’s mobile number if it is different.
3. Describe the problem, with the link to the content, the bill or order number, and the dates, and attach screenshots if you have them.
4. Say what you would like us to do.

You can write in English, Hindi or Marathi. We may ask for proof that the complaint is yours, for example an OTP to your mobile number, before we act on an account.

• Acknowledgement: within 24 hours, with a complaint number.
• Content that shows a person’s private areas, full or partial nudity or a sexual act, or that impersonates a person, including morphed images: removed or access disabled within 24 hours of the complaint.
• Other requests to remove unlawful content: acted on within 72 hours.
• All other complaints: resolved within 15 days.
• Orders of a court or of an authorised government agency: acted on within the time the order or the law sets, and within 36 hours for removal orders.

If a complaint needs more time because we must hear the other side or an authority, we tell you why and when you can expect an answer.

We look at the complaint, hear the person or business concerned where that is fair and possible, and decide. We tell you what we decided and why. When we remove content or restrict an account, we tell its owner the reason and how to dispute the decision, unless the law or an authority forbids it.

• Decisions about content and accounts: you can appeal to the Grievance Appellate Committee set up by the Government of India under rule 3A of the Information Technology Rules, 2021, within 30 days of our decision, at gac.gov.in.
• Consumer complaints: you can call the National Consumer Helpline on 1915, or file a complaint before the consumer commission under the Consumer Protection Act, 2019, including online through e-Daakhil.
• Personal data complaints: after using this process, you can complain to the Data Protection Board of India under section 13 of the Digital Personal Data Protection Act, 2023.
• Cyber crime: report it at cybercrime.gov.in or call 1930.

We keep a record of each complaint and what we did for three years, so we can show how complaints were handled.