AI and Myra

When you ask Myra something, we send your message, any photo you choose to send, and the details of your business that are needed to answer, to an AI provider. The answer comes back to you in the app. Simple questions may be answered by our own rules without any AI provider.

We use Google’s Gemini service and, as a backup, Anthropic’s Claude service. If Gemini cannot answer, the same request, including any photo, is sent to Claude. They process what we send to produce the answer, under their terms for business customers and their own privacy policies, and their servers may be outside India.

Before we send a message, we remove phone numbers, email addresses, GST and PAN numbers and other long numbers that the answer does not need. We send the last few messages of the conversation, so Myra can follow it, and your business name, trade and town. For questions about your sales, we send the totals and top items needed to answer.

Photos are sent as they are, without anything removed. Do not send Myra a photo of an ID card, a medical report or any document with details the task does not need.

• Answers are generated by AI. They can be incomplete, out of date or wrong, and they are not legal, tax, financial or medical advice.
• Check every answer, figure and text before you rely on it, publish it or send it to a customer. When you publish something written with Myra, you are its publisher and the Acceptable use and content policy applies.
• Do not send Myra sensitive personal data about other people, such as their health or financial details, unless the task needs it.

We keep your conversation with Myra in your account so you can see it again; you can clear one conversation or all of them from Myra. Photos you send to Myra are deleted 30 days after they are sent. The details Myra read from a photo, such as the items on a menu, stay with the conversation until you clear it, and the records you saved from them stay in your business until you delete them. We keep a count of messages used, for the daily limit, but not the text of your questions in that count.

Myra's AI answers have a daily limit for each business, so that the service stays fair for everyone. Most questions are answered without AI and do not count towards it.